This survey is genuine market research being completed under the UK's Market Research Code of Conduct Guidelines. You can find more information about the Market Research Society's Code at www.marketresearch.org.uk. Market research is used to help companies improve the products and services that they produce so they better match the needs of their customers.
In all circumstances the information that you provide will be treated as anonymous and your individual response will not be passed back to the company that commissioned this survey. Responses are treated in aggregate or reported anonymously so whatever you say, your identity will not be revealed except where you explicitly allow it to be revealed. Prize draws and other incentives are handled separately from the commissioning company and will not breach this promise of privacy.
You should be assured that this is genuine market research. At no point will you be invited to make a purchase, neither will you be contacted directly because of any response given to this survey, nor will your name or details be included on any list for communication as a direct result of completing this survey. If you are contacted by the commissioning company or related businesses for any reason then the person or company contacting you will not know that you have completed this survey. nor that you have provided any information in this survey. For this reason we would hope that you will answer the questions as honestly and openly as you can.
If you were contacted through email and invited to take part, then it is because we have been assured that you have opted in to provide your email address for contact by the commissioning company or their agents. If this is not the case and you feel that the invitation to take part is unsolicited please contact the help telephone or email address on the survey. All the surveys we conduct are for reputable companies and if requested we will put you in contact with or provide contact details for an individual at the commissioning company responsible for including your name on the invitation list.
Your response here is entirely voluntary and at no cost to yourself. You can withdraw at any time. If you wish to have your answers or responses removed or deleted from the survey we will honour any such request. Please use the email or telephone number at the bottom of the survey and quote any ID or email address used to contact you.
This survey does use cookies (small pieces of text stored on your computer) to control access and page flow through this questionnaire. You can complete most surveys with cookies turned off if you wish, but the survey usually works best with cookies turned on. The cookies only relate to this survey and this site and contain no personal information. Information you supply in the survey is never held in a cookie and the control cookies expire after 50 days.
The information you provide is held on a password protected computer in a password protected database accessible only by appropriate members of staff for analysis and data quality management. All staff with access to the database are bound by the Market Research Code of Conduct and as such are bound to respect your privacy and the confidentiality of the responses you provide.
SurveyGarden is run and maintained by dobney.com (www.dobney.com). If you feel that you cannot get satisfaction through the help phone number or email address please contact us and we will pursue your complaint. Our policy is to respond to any complaints within 24 hours.
Thank you for your participation